Frequently Asked Questions
Sizing, charging, skate-to-sneaker mode, and returns — answered.
FAQ
How do I choose the right size?▼
Measure your child's foot length in cm. GIMKOUNN roller shoes are available in EU sizes 22-40, covering kids ages 3-16. Check our size chart or contact us for personalized sizing advice.
What is the EUR to insole length chart?▼
22-25 EUR = 14-16 cm insole (3-6 yrs). 26-30 EUR = 16.5-19 cm (7-12 yrs). 31-35 EUR = 19.5-22 cm (13-16 yrs). Available in EU sizes 22-40 — one pair per size range.
How do I charge the LED wheels?▼
USB rechargeable — 1 hour full charge gives 5-8 hours of continuous lighting. Each pair includes a magnetic USB cable; simply snap the connector onto the charging port on the wheel.
How do I switch between skate and sneaker mode?▼
Push the release button on each wheel base. No tools required — wheels pop out in seconds. Pop them back in to skate again. Great for school, mall trips, and play.
What are the shipping options and costs?▼
Free standard shipping via Amazon within the United States (7-12 business days). Express options and exact delivery dates are shown at Amazon checkout. International shipping to select countries — rates calculated at checkout.
What is the return policy?▼
30-day easy returns through Amazon. Shoes must be unworn with all original accessories and packaging. Start your return or exchange from your Amazon account — Amazon handles the return label and refund.
Are these shoes safe for beginners?▼
Yes — UN38.3+MSDS certified with a low center of gravity design, easy-brake system, and adjustable ankle buckle. GIMKOUNN roller shoes are trusted by parents worldwide for first-time skaters.
How many LED colors and modes are there?▼
7 colors and 16 flash modes, all controlled by a single press button — press to cycle through the modes, and long-press for 3 seconds to switch the lights off. The LED wheels are USB rechargeable: a 1-hour full charge gives 5-8 hours of continuous lighting, and every pair includes a magnetic USB cable that snaps onto the charging port on the wheel. No disposable batteries are used — just recharge and roll.